We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The courier delivered the dust. Came with damaged outer packing, but the inner box was without damage, the dust is in full set (see. Photo). At the first turn on shustrik chaotically examined the space, now it will be fully charged and check in the case on the full. Externally very worthy looks, plastic is not smelly, not flimsy. Cord with eurovilka, instruction in Russian language, bolts in English. This is not fundamental. The cat is shocked by the Nachal invasion of his territory)) thanks to the store! Thanks AliExpress! I will complement the review in the process of operation.
The robot exceeds the best expectations. Intuitive and effective. Was just press the button and made cleaning total area. Was difficult to configure WiFi on Tuya, but after hanging 5G in router device was connected. Command works, and control via mobile phone also. Was an excellent purchase, we are very glad. The order arrived in record time, just 2 days from order to delivery, Spain-Portugal. Thank you
Chose shipping Spain but the tracking number gave as Czech Republic and shipped by DHL from Germany. Arrived in 48H so nothing to complain about. Product as described by store and quality. App Super Easy Install with scan QR code that comes in vacuum and comes with manual in several languages included Portuguese. Comes with pieces replacement as photos. Come with little battery so not given to experience aspire the whole house and washing give new feedback after. The cleaner is very beautiful with a mirror finish that looks premium. 3 Modes of operation and the silent is even super silent so not wake up if someone is sleeping. Turbo mode in my opinion also does so much noise perfectly endurable and with suction up average. Can control all functions cleaner by app or command. Make a map of the whole house and can follow your route cleaning in application