SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Home Solution Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homesolutionmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered in 18 days, although not expected, but the parcel came just on December 31. The box is packed in a simple plastic envelope, but it came intact. The light block works, rotation works, the remote works. I took it as a gift, so there is no possibility to check the filters, but it looks good. The box is beautiful, for a gift the most it. Instruction and remote control in Chinese, but there are English "subtitles" and pictures are quite clear even without text.
Does not clearly shine, but in general the norms
Everything okey. Shipping from France took 2 weeks.
Excellent but the best that comes with remote control
Order was delivered to UK within 11days of purchase. Presented in a nice box. All components seem to be present but am yet to mount the lamp as it is a Christmas present for someone. I will leave further feed back once the lamp is mounted and in use. Thank you store for your service.
Can not wait to put to work.
Everything looks good. But I haven't launched it yet. May add comments a bit later. Quick delivery to Ukraine.
You must remember about protective foil! You must take it off. The lamp is amazing. I feel like in universe.
Product equal to the image, looks great and is relatively easy to assemble, but if it could be improved on something it would be a bit the definition, some parts already look a little blurry, the shipment arrived very fast (2 weeks), I recommend the store.
Perfect. Fast shipping and precise description. Good salesman.
Article vraiment beau et apaisant ! Il est arrivé en 1 semaine jusqu'en France j'étais surprise. Le montage est un peu laborieux mais c'est simple de compréhension. Je recommande !
ziet er goed uit. nog niet getest
all good and look exactly like the image. I love the gift box. the light work properly. take time to build them but really worth it
Нереально классный светильник, сборка не сложная, но не сразу доходит, но собрали за 30 мин, он того стоит, распространяется почти на всю комнату, захватывает весь потолок
My son loved it . It was slightly hard to put together but the results were amazing
Delivered faster than the order passed :) The Assembly has made it pretty nervous. No remote in the kit :(
The lampshade is made of plastic and very soft. The assembly is very fast. Very simple for me.
As a lamp for room decoration, it is perfect. There are enough stars.
Es bonito. Pero es de papel de radiografía. Y no gira.
All works. Very cool effect in the dark. Very fast delivery.